BROOKFIELD

Summary of these Terms


Along with the Terms on this page, there other refrences that form part of our contract with you:
  1. Our How we Work page helps you to use our Platform and understand our reviews, our rankings, our recommendations, how we make money, and more.
  2. Our Content Standards and Guidelines help us to keep everything on our Platform relevant to and appropriate for our global audience, without limiting freedom of expression. They tell you how we manage content and take action against anything inappropriate.
  3. Information on how we handle bookings,managements and donations, ensuring transparency and proper use of funds.

By agreeing to our Terms, you’re agreeing to everything in all three documents. If you don’t accept any of these Terms, please do not use our Platform. All this information is important because it (along with your booking confirmation email and any pre-contractual information provided before you book) sets out the legal terms on which Service Providers offer their Vacation Experiences through our Platform. If something goes wrong with your Vacation Experience, Section C67.99 of these Terms explains what you can do about it. This includes making a complaint to us, going to court, and (in some cases) using an online dispute resolution service. If you want to appeal a moderation decision or report any content on our Platform, our Content Standards and Guidelines explain how to do so and how we manage these requests.

** Documents Part of Our Contract


  1. How We Work: Information on using our Platform, reviews, rankings, recommendations, and how we make money.
  2. Content Standards and Guidelines: Ensures relevant and appropriate content on our Platform and outlines actions against inappropriate content.

By using our Platform, you agree to all these documents. If you do not accept any terms, please do not use our Platform.

** Legal Terms

These terms, along with your booking confirmation email and pre-contractual information, outline the legal terms for Vacation Experiences offered through our Platform.

** Issues with Your Vacation Experience

Section A15 explains how to address any issues, including complaints, legal actions, and online dispute resolution services.

** Moderation Appeals

Our Content Standards and Guidelines detail how to appeal moderation decisions or report content.

### A3. About Brookfield

  1. Brookfield provides the Platform but not the Vacation Experience itself.
  2. Local support companies assist but do not control our Platform or provide Vacation Experiences.
  3. They don’t have legal relationships with you or operate as our representatives.

### A4. Our Platform

  1. We strive for accuracy but cannot guarantee it. We act with professional diligence and will correct errors promptly.
  2. We continually improve our Platform, so user experiences may vary.
  3. Our Platform does not endorse any Service Provider.
  4. The Service Provider is responsible for the Vacation Experience.
  5. You may need an Account to book. Ensure your information is accurate.
  6. We display offers in a suitable language, which you can change.
  7. You must be at least 18 to use the Platform.

C67.99. What if something goes wrong?

  1. If you have a question or complaint, contact our Customer Service team . Access your booking through our app or Help Center, where you'll also find useful FAQs. To help us address your issue quickly, please provide:

  2. Your booking confirmation number, contact details, Booking.com PIN (if applicable), and the email address used for the booking
  3. A summary of the issue and your preferred resolution
  4. Any supporting documents (e.g., bank statement, pictures, receipts)

  5. 2. All questions and complaints are recorded, with urgent ones receiving the highest priority.
  6. 3. If you reside in the European Economic Area and are dissatisfied with how your complaint is handled, you may be able to use the European Commission's Online Dispute Resolution (ODR) platform, depending on the nature of your complaint: - For issues related to accommodation, flights, or attractions, you can use the ODR platform. - For ground transport complaints, you cannot use the ODR platform as these bookings are handled by Booking.com Transport Limited, and the UK is no longer part of the EU.
  7. Czech Republic residents who are unhappy with the handling of their complaint can contact the Czech Trade Inspection Authority: Central Inspectorate, ADR Department, Štěpánská 15, Prague 2, 120 00, email: adr@coi.cz.
  8. Brazilian residents who are dissatisfied with the handling of their complaint can use the Brazilian Federal Consumer Dispute Resolution Platform (consumidor.gov.br).
  9. We aim to resolve disputes directly and are not obliged to participate in alternative dispute resolution procedures conducted by independent providers.
  10. You may also bring legal proceedings before a competent court. Refer to “Applicable law and forum” (A19) for details.

C57.99 Our Values

You agree to:
  1. Follow our values and laws.
  2. Cooperate with anti-fraud checks.
  3. Use the Platform and Vacation Experiences appropriately.
  4. Avoid causing nuisances or behaving inappropriately.

C55.99 Prices

  1. You agree to pay for the Vacation Experience, including taxes and charges.
  2. Prices may be rounded; you pay the original price.
  3. Obvious errors (e.g., a $1 luxury suite) are not binding and will be refunded if canceled.
  4. Crossed-out prices indicate discounts from the original price.

C85.88 Payment

  1. 1. Payments can be made via cryptocurrency or bank wire transfer only.
  2. 2. Service Providers may require Upfront Payments, which could be non-refundable.
  3. 3. Currency exchange fees may apply if your payment method currency differs from the Service Provider's currency.
  4. 4. Report any fraudulent behavior to your payment provider immediately.
  5. 5. We may offer to show prices and accept payments in your currency.

C105.88 Policies

  1. By booking, you accept the applicable policies. Cancellation policies vary by Service Provider.
  2. Fees for cancellations or no-shows depend on the Service Provider's policy.
  3. Some bookings are non-refundable or can only be canceled for free before a deadline.
  4. Ensure timely payment to avoid cancellations. Service Providers may cancel for non-payment.
  5. Notify your Service Provider if you will be late to avoid cancellations or fees.
  6. You are responsible for the behavior of everyone in your group and must have their permission to share their data.

Summary Of Services

C505.99 Donation Handling

At Brookfield, we prioritize transparency and accountability in our donation process. To ensure every donation is utilized effectively and ethically, we confirm all donations with the beneficiary organization. This verification process involves direct communication with the organization to confirm receipt and allocation of funds. We offer two secure payment methods for donations: cryptocurrency and bank wire transfer. These methods ensure a streamlined and efficient transfer process, minimizing the risk of fraud and enhancing the security of your contributions.

Our commitment to transparency means you will receive a confirmation receipt once your donation is verified by the beneficiary organization. This receipt details the amount donated, the date of transfer, and confirmation from the recipient, ensuring you have a clear record of your charitable contributions. Moreover, Brookfield regularly audits our donation handling process to maintain the highest standards of integrity.

These audits include reviewing transaction records, confirming the use of funds with beneficiary organizations, and ensuring compliance with all relevant regulations. Our goal is to build trust and confidence among our donors by demonstrating that their contributions are making a real difference. We also provide donors with updates on how their donations are being used, offering insight into the impact of their generosity. By keeping you informed, we aim to create a sense of connection between you and the causes you support, reinforcing the positive impact of your donations.

C55.99 Celebrity Management

At Brookfield, we take pride in fostering respectful and meaningful communication between celebrities and their fans. Our celebrity management service is designed to ensure that interactions are professional, respectful, and beneficial for both parties. We collaborate closely with active management teams to facilitate seamless communication.

This collaboration involves regular coordination with the celebrity’s management to schedule interactions, manage public appearances, and handle media engagements. By working hand-in-hand, we ensure that every interaction is well-organized and aligns with the celebrity's image and preferences. Respect for privacy and dignity is at the core of our approach. We implement strict guidelines to protect the personal boundaries of celebrities while encouraging genuine and respectful engagement from fans. This includes moderating online interactions, managing fan mail, and organizing meet-and-greet events in a controlled and respectful manner. Brookfield also leverages advanced technology to enhance communication between celebrities and their fans.

Our platform includes features that allow fans to send messages, ask questions, and receive personalized content from their favorite celebrities. We ensure that all communication is monitored to prevent abuse and maintain a positive environment. In addition, we provide training and support for celebrities to navigate their public interactions effectively.

This includes media training, social media strategy development, and crisis management planning. Our goal is to empower celebrities to connect with their fans authentically while maintaining their professional and personal integrity. Overall, Brookfield’s celebrity management service is dedicated to creating a harmonious relationship between celebrities and their fans, promoting positive interactions, and ensuring that all engagements are conducted with the utmost respect and professionalism.

C105.99 Vacation Booking

At Brookfield, we offer a comprehensive vacation booking service with a commitment to excellence and security. Our professional agents are dedicated to providing you with personalized assistance to ensure that every detail of your vacation is perfectly tailored to your needs.

** Professional Agents
Our experienced agents work closely with you to select the best accommodations, attractions, and transportation options. They are knowledgeable about the destinations we offer and can provide expert recommendations to enhance your vacation experience. From the moment you start planning until you return home, our agents are here to support you.

** Installment Payments
For your convenience, we offer the option to pay for your vacation in installments. However, please note that if you choose this payment method, your travel dates may be continually moved forward until at least 80% of the payment has been made. This policy ensures that all financial commitments are met before you embark on your trip, allowing you to enjoy your vacation without any financial concerns.

** Legal Compliance and Security
Brookfield is committed to ensuring the safety and security of our guests. We strictly adhere to all legal requirements and industry standards to provide a secure environment during your stay. This includes comprehensive safety measures and 24/7 security to protect our guests throughout their vacation. Our security teams are trained to handle any situation, ensuring your peace of mind so you can relax and enjoy your trip. By choosing Brookfield for your vacation booking, you can be confident that every aspect of your trip is handled with the utmost professionalism, care, and security. Our goal is to provide you with a seamless and enjoyable vacation experience, from booking to departure and return.